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No, invoices are issued monthly for both managed storage and vault storage. There is no pre-payment option.

Yes. Whiskey & other spirits can be stored in Vaults or Managed storage.

No, we do not offer a collection service.  We can recommend Anonymous Wine Freight, a dedicated climate-controlled wine freight company, who will be able to assist. Please find their contact details below.  www.anonymouswinefreight.com We have used them extensively and can not recommend them enough.

No, we do not offer international shipping. Most of our clients use DHL, we can have the wine packed for international shipping, ready for their collection.

When a wine is currently being processed, such as being added to your account, listed for sale, or included in a removal request, a padlock icon will appear next to the bottle. This indicates the wine cannot be managed until the process is complete.

If you have any questions about a locked item, please contact your Cellar Manager for assistance.

After logging in, go to My Cellar from your home page. Tick the box next to each wine you’d like to remove, then select Remove from Cellar at the bottom right.

Next, choose how many bottles to remove for each wine and select either Delivery or Collect. You can add any notes in the comments field (for example, a preferred collection time) to help us process your request quickly.

Once logged in, you’ll land on your account home page. Select “My Cellar” to view your collection.

This will open your bottle list, displayed in alphabetical order. On the left-hand side, you’ll find a Search field along with a range of available filters to help refine your view.

Visit the Wine Ark website and click “Client Log In” at the top right of the home page. Log in using the email address linked to your account and the password you set up.

If you can’t remember your login details, select “Forgotten password” on the log in page and follow the prompts to reset it.

No, invoices are issued monthly for both managed storage and vault storage. There is no pre-payment option.

Yes. Whiskey & other spirits can be stored in Vaults or Managed storage.

No, unfortunately not. You will need to complete a regular wine removal from your portal with the instructions in the checkout. These wines are then treated like a new arrival into the requested account.

Yes. When placing an order to remove your wines, you are able to leave the details of the person who will be collecting the wines on your behalf. They will need to show a valid photo ID and be over 18 years of age.

Yes, you can store wines in different sites that offer managed storage within the same account. When logged into your portal, your inventory will show at which site that specific bottle is stored.

Where possible, wine is consolidated into 12‑bottle cases, except when premium wines arrive in wooden six‑packs, which are kept in their original format for safety and integrity. If your original box is not fit to cellar, they are repacked into Wine Ark cellarage cases and invoiced accordingly.

Our standard turnaround is two weeks for inspection and cataloguing, with any delays for larger collections communicated by your Cellar Manager.

No, there’s no need to book an appointment prior to dropping off your wine. However, withdrawals do require 24 to 48 hours’ notice, depending on the size, so we can prepare your order.

Yes, you can. For managed clients, each delivery is receipted, inspected, catalogued, and added to the online inventory. Vault clients have their wine held for two weeks, and we’ll let you know as soon as it’s ready for collection. If a vault case remains longer than two weeks, it moves into managed storage and the standard fees apply.

No, invoices are issued monthly for both managed storage and vault storage. There is no pre-payment option.

Yes. Whiskey & other spirits can be stored in Vaults or Managed storage.

Each cellar location is different. Many of our larger walk-in vaults have purpose-built shelving with bottle racking to accommodate wine collections. Our smaller vaults are designed for efficiency and offer an open, flexible space.

Your local cellar manager will be able to answer this question in detail – find more about our locations here.

Yes, you can. Private Wine Vault customers can add insurance to their cellars once they join Wine Ark. Enjoy peace of mind by adding our insurance policy or simply nominate your own.

Yes, you can have wine shipped directly to site from a winery or reseller. On delivery, your wine can be safely held for up to a week, until you’re available to transfer it to your personal vault. *

Alternatively, we can help coordinate home pickup through our trusted wine-specialist logistics partner.

* Managed storage fees apply after 7 days.

Unfortunately, not. Private Wine Vaults are exclusively yours and meant for your personal access only.

If you need someone to manage your cellar on your behalf, then managed storage may be a better solution – find out more about it here.

Most wines on the Marketplace are owned by Wine Ark storage clients, not Wine Ark itself. The Marketplace operates as a collector‑to‑collector platform supported by Wine Ark’s storage, expertise and inventory systems.

A wine in the Wine Ark Provenance Program has been stored in Wine Ark’s climate‑controlled cellars since its original release.

This means its storage history is fully traceable, offering added confidence when buying aged wine. Provenance wines are clearly marked with a banner on the listing.

Each wine is assessed when it enters Wine Ark storage and given three condition ratings, each scored from 1 to 5 (with 5 being the best).

The ratings cover ullage (fill level), label condition, and capsule or closure condition. Together, they provide a clear snapshot of the bottle’s physical state.

No, we can only transfer funds to Australian Bank accounts.

If your wines have a LOCK beside them, they could still be in the cataloguing stage, or maybe in a live checkout you have placed. Wine Ark also has minimum condition requirements for wines to be listed on the Marketplace. If your wine has a condition rating of less than 4 in any category, it cannot be listed.

Yes. If you store your wines in Managed storage, our Wine Ark Concierge can assist with suggested list pricing and a sales strategy. They can also list the wines on your behalf. Reach out to the Concierge team for information.

Sellers control their own pricing. You can list bottles at your chosen price, with the final advertised price shown inclusive of GST and Wine Ark’s commission, so buyers see a clear all‑in cost.

No. Your wine remains stored in the same Wine Ark facility throughout the listing and sale process. When a sale occurs, Wine Ark handles picking, packing, and delivery directly to the buyer.

Once logged into your Wine Ark account, you can select wines from your online cellar and choose to list them for sale on the Marketplace. Because your inventory is already digitised and barcode‑tracked, no additional handling or photography is required from you.

Managed Cellarage ensures verified provenance, professional storage conditions, and bottle‑level inventory tracking. This allows Wine Ark to confidently present wines to buyers with trusted storage history and condition details, which is essential for resale.

Only Wine Ark clients with wine stored in Managed Cellarage can list bottles for sale on the Wine Ark Marketplace. Wines must already be receipted, inspected, catalogued, and stored within Wine Ark’s climate‑controlled facilities to be eligible.